Data Network Solutions
Call Center Solutions
The DNS Call Center PBX Edition provides your organization with a rich set of VOIP phone system features so that you may effectively manage inbound or outbound call campaigns in your call center. From inbound customer service to outbound telemarketing, Data Network Solutions provides the solutions that meet all of your business needs.
A powerful suite of tools, integrated with your desktop CRM software and most major brands of IP Phones. Comprehensive management features, monitoring, queuing, statistics and many more features that give your call center all of the advantages the technology has to offer to improve efficiency and quality of service.
Call Center VOIP PBX ACD Queues
- Comprehensive ringing strategy configuration
- Availability for unlimited agents and queues within a call center
- Call recording and retrieval for call center quality assurance
- Predictive dialing system & queued call back
Call Center Statistics
- Graphs of inbound and outbound call center activities
- Exporting to CSV and PDF files for management
- Desktop apps for PC, Mac, and Linux
- Real time status and queue / agent statistics
VOIP Soft Phone
- Computer / headset based software phone for agents
- Instant messaging client within the call center
- Operator control panel
- Fax capabilities
- Conference call administration
Management and Real Time Monitoring of Calls
- Monitoring and listening to calls
- Barging and joining a call by manager or QA
- Recording by agent, queue, or on-demand
Software Integration
- MS Outlook and MS Exchange integration
- Salesforce call center integration
- SugarCRM call center integration
- Custom call center CRM integration
- AQMON, AgentCom, gloCOM integration
How VoIP Can Help Your Company?
Contact us directly! Call us at 1-800-649-6741 or fill out our Contact Form for more information about how VoIP can help your company.